MIRRA1. Who this applies to
If you buy as an individual for personal use, you are a consumer and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015 protect you. If you buy for a business, the written agreement or quote for your order applies instead (see section 5).
2. Digital products (E-commerce Templates, AI E-commerce Setup Guide)
Consumers normally have 14 days from purchase to cancel. Because these products are delivered as downloads, before you buy we will ask you to agree that delivery starts straight away and to confirm you understand that your right to cancel ends once the download begins. We will confirm this in writing. If you do not give that agreement, you keep your 14-day right to cancel.
If a download is faulty, does not match its description, or cannot be accessed, tell us. We will repair or replace it, and if that is not possible or does not fix the problem within a reasonable time, we will give you a refund. These rights cannot be removed.
3. Services (AI Website Analyzer & Fixer, 24-Hour Landing Page, Mini Business Automations, Business Automation Analysis)
Before work starts: you may cancel for a full refund.
During the 14-day cancellation period: we only start work within this period if you expressly ask us to. If you then cancel, we refund what you paid minus a proportionate amount for the work already done up to the time you told us. If the service is fully completed at your request, the right to cancel ends.
After the cancellation period, once work has started: you may still end the service; we will refund any amount paid for work not yet carried out, less reasonable costs we have already incurred, as agreed in your quote.
If we fail to deliver: if the service is not carried out with reasonable care and skill, is not as described, or is not completed as agreed (including the 24-hour delivery time for the landing page once its clock has started), we will redo the work or, where that is not possible or not done within a reasonable time, give a full or partial refund.
4. How to cancel or request a refund
Email servers@mirralimited.com with your name, the order or quote reference and the reason. You may use any clear statement; no form is required. We will reply within 5 working days. Approved refunds are made to the original payment method within 14 days of our agreement or of receiving your cancellation.
5. Business customers
Statutory consumer cancellation rights do not apply to business purchases. Cancellation, refund and acceptance terms for business customers are set out in the written quote or agreement for each order. Where nothing is agreed, the full-refund-before-work-starts rule in section 3 applies, and payment is due only for work completed.
6. Complaints
If you are unhappy with how a refund request was handled, see our Complaints Procedure.