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MIRRA

Legal

Complaints Procedure

If something has gone wrong, we want to know and put it right.

1. Contact us

Email servers@mirralimited.com with the subject "Complaint", your name, the product or service concerned, what happened and what outcome you are looking for.

2. Acknowledgement

We aim to acknowledge complaints by email within 5 business days.

3. Review and response

We will review the matter and aim to send a full written response within 14 business days. If we need longer, we will tell you why and when to expect an answer.

4. If you are not satisfied

You may ask for the response to be reviewed again. Consumers may also have the right to seek advice from Citizens Advice or use alternative dispute resolution. Nothing in this procedure affects your statutory rights.